In short. A stay permit lives in the immigration database and is tied to the passport number; the card only displays it. Under article 106 of regulation No. 22/2023 a KITAS is issued as a virtual card sent by email, and the same card may be printed on plastic; a KITAP card under article 122 is issued virtually or on plastic. If you lost the e-KITAS file, ask your sponsor or agency to resend the email; you do not need to apply or pay anything. If the plastic card is lost or damaged, under article 202 you apply to your immigration office, attach a police loss report or the damaged card, and pay a replacement fee, which under the tariff of the Directorate General of Immigration is Rp 500,000 per card. The new card is printed at the head office and reaches the office no earlier than three working days after issue. If your passport is lost together with the card: a police report, a new passport from your embassy or consulate, and a transfer of the permit into it. The KITAS term does not change when a card is replaced.
What you actually have. A KITAS holder has three things. First: the e-KITAS file, an email that immigration sends after issuing the permit to the address given in the application, that is, to you or your sponsor, and after an extension the file arrives the same way; this is article 106 and the chapter on extensions in regulation No. 22/2023. Second: a mark in the passport; the Ngurah Rai office asks for a copy of the "cap/stiker ITAS", the stamp or sticker in the passport, in its list of documents for an extension. Third: the plastic card, which under the same article 106 is printed by a designated officer of the head office. The permit is valid from the moment of issue and without plastic, so first check whether you have the file: if the KITAS was arranged by an agency or a sponsoring company, the email with the file is with them.
If the e-KITAS file is lost. This is not a loss of a document in the sense of the regulation: no card was issued and there is nothing to replace. Write to the sponsor or agency to resend the immigration email with the file, print it and keep a copy in the cloud and on your phone. In checks immigration looks at the passport and the status in its database, and a printout of the e-KITAS with the passport settles the matter; how this goes is in the guide to immigration checks.
If the plastic card is lost or damaged. Article 202 of regulation No. 22/2023 sets one procedure for KITAS and KITAP cards. First step: a loss report from the police, surat kehilangan; without it the application will not be accepted; for a damaged card you hand in the card itself instead of the report. Second step: an application to the head of the immigration office that covers your area; which office covers which area is in the guide to moving a KITAS into a new passport. The regulation attaches only the report or the damaged card to the application, but take your passport and a printout of the e-KITAS with you: with them the office finds your permit in the database. Third step: the fee. In the tariff of the Directorate General of Immigration the line "Penggantian Kartu Izin Tinggal Rusak/Hilang" costs Rp 500,000 per card, and the office accepts the application after checking payment. Then the office passes the application to the head office, where the card is printed and sent to the office, under the regulation no earlier than three working days after issue, and you collect it where you applied. The regulation gives no exact time for the whole procedure; ask the office when to expect it.
The police report. It is called Surat Keterangan Tanda Lapor Kehilangan, SKTLK, and is issued by the SPKT duty desk of any nearby Polsek or Polres. Under police standards for this service, for example the 2025 standard of Polres Mojokerto, it is free and takes minutes, and an identity document is asked for. Take your passport and a copy of it, and say what was lost, the KITAS number and the date you noticed the loss. Ask for the report with a stamp and make a copy: it is asked for both at immigration and when restoring a passport.
If your passport is lost together with the card. The procedure is the same, only longer: a police report, then a new passport from your embassy or consulate, then a transfer of the permit into the new passport, mutasi paspor, following the guide to moving a KITAS. The e-KITAS file stays valid, but the passport number in the immigration database must match the new one, so the transfer cannot be skipped. A plastic card, if you need it, is ordered after the transfer, otherwise it would carry the old number.
While you have no document on hand. Carry a copy of your passport, a printout of the e-KITAS and a copy of the police report. Under the guide to checks, for KITAS and KITAP holders the card or the electronic permit is enough, and that is the document of stay. If a check falls in the days between the loss and the new card, show the report: it explains why you have no card.
The term of the permit does not change. Replacing a card does not extend a KITAS; an extension goes separately and on its own timelines. If less than a month remains until the end of the permit, first ask the office whether it makes sense to replace the card before the extension.
Our advice. On the day you receive your KITAS, photograph the plastic card on both sides and the mark in the passport, and save the e-KITAS file in the cloud. If you lose it, go to the police for a report the same day: it is free, and without it neither immigration nor your embassy will start the case. If your KITAS was arranged through us, write to @buzz_visa: we will send you the file and tell you whether a card replacement is needed at all.
What this means for you. The permit survives the loss of the card: it is stored in the immigration database, and the e-KITAS file can be obtained again by email. Only the plastic needs replacing, and it costs Rp 500,000 plus a visit to the police and to the office. The story becomes really long when your passport disappears together with the card: then first your embassy or consulate, then the transfer of the permit, and only then a new card.