New passport with a KITAS or KITAP: how to transfer the stay permit (mutasi paspor), which documents you need and what a delay risks

In short. If you have a new passport and your KITAS or KITAP was issued on the old one, file an application through the eVisa portal to transfer the data, which the office page calls Mutasi Paspor. You need both passports, the permit itself, the e-visa and the sponsor's letter. Our advice: until the transfer is done, carry both passports with you, the old one with the permit and the new one.

Who this concerns. Holders of an ITAS and ITAP: the KITAS of a remote worker E33G, of a worker, a family KITAS, a retirement KITAS and a KITAP. The Ngurah Rai office page describes the service for exactly these. For visit permits, that is a visa on arrival, a C1 and a D12, there is no separate procedure there. If your passport changed during such a trip, write to the WhatsApp of the office for your area before you fly and take both passports to the border.

Why it is an obligation. The immigration law No. 6/2011 (article 71) obliges a foreigner to report to the immigration office changes in marital status, citizenship, work, sponsor and address and to show documents at an officer's request. Replacing a passport is named directly in Minister of Law regulation No. 22/2023 on visas and stay permits: under article 199 the sponsor or the foreigner must report a change in immigration status, and in the list of such changes, under letter j, stands "penggantian Paspor", replacement of the passport (regulation card on the BPK site, text checked on 4 November 2026). Immigration watches this closely: on 3 November 2026 the Ngurah Rai office reported the deportation of seven foreigners, among them an Australian citizen who, after his old passport expired, did not transfer the permit to the new one (our news item citing detik Travel). All seven were entered in the entry-ban list; under article 102 of the law as amended by law No. 63/2024 such a ban is set for up to ten years, more in the guide on overstay.

Documents. The list from the Ngurah Rai office page:

• a sponsor's letter asking for the transfer and the sponsor's ID: for a family permit the sponsor is the husband or wife, for a work permit the company;
• the page with the personal data of the old passport and the page of the old passport with the last stay permit;
• the page with the personal data of the new passport;
• the card or electronic ITAS or ITAP;
• the e-visa under which the permit was issued;
• for family reunification permits also the marriage certificate, for children the birth certificate, and also the passport page and ITAS or ITAP of the spouse or parent.

All files are uploaded as colour scans of the originals, as the office page says. In the service standard of the Yogyakarta office for 2026 the list is shorter and shows what is required on site: the sponsor's letter, copies of his KTP and, for family permits, of the family card KK, copies and originals of both passports, a copy of the stay permit. The result there is described as a "Mutasi Paspor" stamp in the new passport (service standard, section 38). Keep the originals of both passports at hand.

For a KITAS without an Indonesian sponsor, for example an E33G, the office page does not describe a separate procedure: who files the application and whose letter to attach, ask on the office's WhatsApp or ask us.

How to file. The office accepts applications for ITAS and ITAP through the eVisa portal, evisa.imigrasi.go.id. The procedure on the office page has five steps:

1. A sponsor's account on eVisa: for those who are sponsored, it is the account of the sponsor from which the permit was issued.
2. The application is filed from this account; choose the passport transfer service.
3. Upload the documents from the list and enter the number of the new passport and its expiry date.
4. The office checks the application. The status is visible in the account, and with the status Pending or Reject the reason opens by the registration number.
5. Issue: the permit with the new passport number.

Filing deadline. For a passport transfer, no deadline is named either on the office page or in regulation No. 22/2023. For other changes there is one: a divorce is reported within 60 days, the birth of a child within 90, otherwise proceedings with a report (BAP) begin. Our advice: file as soon as you have the new passport in your hands. Living for months with two passports and a permit on the old number, like the Australian in the news item, is dangerous.

What it costs and how long it takes. The Ngurah Rai office page has neither a price nor a term. In the service standard of the Yogyakarta office for 2026 the passport transfer has a term of three working days and a "no payment" column. The general immigration tariff also has no line for passport transfer, only "report of a change of civil and immigration status" at 500,000 rupiah (tariffs on imigrasi.go.id); whether it applies to a transfer cannot be seen from the tariff. The amount, if there is one, you will see in the application before payment.

Which office. The application goes to the office for your place of residence, and in eVisa the postcode determines it. According to ANTARA Bali of 22 November 2024, the Denpasar office covers the city of Denpasar, northern Badung (Abiansemal, Mengwi, Petang), Gianyar, Klungkung and Bangli; the rest of Badung, that is Kuta, Canggu, Jimbaran and Uluwatu, belongs to the Ngurah Rai office; Buleleng, Jembrana and Karangasem are covered by Singaraja, and Tabanan has had its own office since 1 April 2026, more in the guide on visa extension. Contacts as of 4 November 2026:

• Ngurah Rai: Jl. Raya Taman Jimbaran No. 1, Jimbaran. WhatsApp +62 812-3695-6667 (chat only), email [email protected]. Open Monday to Thursday from 8:00 to 16:00 with a break from 12:00 to 13:00, on Friday until 16:30. There is a desk at Discovery Mall in Kuta.
• Denpasar: Jl. D.I. Panjaitan No. 3, Renon. WhatsApp +62 812-4618-3838, email [email protected]. Open Monday to Thursday from 8:00 to 16:00 with a break from 12:00 to 13:00, on Friday from 8:30 to 16:30 with a break from 11:30 to 13:30.

Passport and permit term. A new permit will not be issued on a passport that is about to expire: for an ITAS visa the office requires a passport with a term of at least 12 months for a 180-day permit, 18 months for a one-year permit and 30 months for a two-year permit (office page on visas and permits, checked on 4 November 2026). The order of actions is this: new passport, then transfer, then extension.

What this means for you. If you changed your passport, file the transfer through eVisa that same week and carry both passports until you have the result. If your passport expires within the coming year, first a new passport, then the transfer, then the KITAS extension, otherwise there will be nothing to extend. Questions about the transfer and the KITAS extension: message @buzz_visa, and we will tell you what to do in your case. Moving to a new address is also reported to immigration under the same article 71, and the procedure for passport and address is covered on BUZZ VISA.