In short. If the danger is still near, call 110, the free 24-hour police line, or 112. Then go to the nearest police station, a Polsek or Polres: the report is free of charge, most stations work around the clock, and you need your passport or another photo ID and anything that confirms what happened. You will be given an STTLP, a receipt for the report, which your insurer, immigration and your consulate will ask for. A SIM card is blocked through the operator, with Telkomsel by dialling 188, and bank cards in the bank's app or by the number on the back. There is no official IMEI blocking in Indonesia.
The first hour. If you were attacked or you are hurt: 112 or 110, and ambulances and hospitals are in the guide to emergency numbers. If your phone was stolen along with your wallet and cards: first block the cards and the SIM card, then file the report, otherwise money will be taken from the cards on the way to the station. Our advice: do not chase or argue with robbers on a bike, as police reports include cases where a snatched bag pulled a person off a motorbike.
The police report. The procedure according to the UK government guidance for its citizens in Indonesia (gov.uk, 6 May 2026):
- the report is filed at the nearest station, a Polsek or Polres, and it is free of charge: "There is no fee to file a police report in Indonesia";
- most stations are open around the clock seven days a week;
- take your passport or a photo ID and evidence: photos, video, documents, items;
- the officer gives you a copy of the receipt for the report, the STTLP (Surat Tanda Terima Laporan Polisi), which you need to keep: immigration also asks for the STTLP number when you report a lost passport;
- if a Polsek does not accept the report, go to a Polres, which also takes reports of lost and stolen items.
The Bali tourist police sit at Jalan Raya Kuta No. 141, Kuta, Badung, an office the police call a tourist help centre (ANTARA Bali, 6 February 2026); we did not find its phone number on official pages, so check on the spot. Filing a report online through the police app was launched in April 2026 first in Jakarta, West Java and Banten, and we found no official reports about Bali, so count on a visit to a station. Our advice: take with you a person who speaks Indonesian or English, a list of what was stolen with amounts and photos of the items; check that the receipt lists everything that went missing, as insurers refuse when part of the items are missing from the report.
Passport. If you lose your passport, contact your embassy or consulate. Our advice: get an STTLP in any case, immigration will also ask for it when you leave without a passport.
Phone and SIM card. With Telkomsel a SIM card is blocked by calling 188 from any number of the operator, as the official leaflet says (Telkomsel, 15 December 2023); to replace the card they ask for documents there too, for a foreigner it is a passport, so go to a GraPARI outlet. With other operators look up the blocking number on their websites, we did not find official XL and Indosat pages on this. There is no IMEI blocking for stolen phones in Indonesia: in September 2025 the communications ministry only discussed voluntary blocking, and we found no ready procedure or list of documents. Our advice: lock the phone through Find My or "Find Device" and change the passwords of your email and banks.
Cards. Block bank cards in the bank's app or by the number on the back of the card. Indonesian ones: BCA blocks a card in the m-BCA app, and the bank's contacts list Halo BCA 1500888 (BCA leaflet); for other banks look for the number on the back of the card or in the app.
Insurance. A typical condition: report to the police as soon as possible, ideally within 24 hours, and attach to the claim written confirmation with a list of items, as World Nomads writes, for example, in its leaflet for the insured. The exact deadline and form differ in every policy, so look in the policy rules, and which insurance to take for Bali is in the guide to health insurance.
What happens. At the end of 2025 the Bali police counted 339 foreigners who became victims of crime, against 230 a year earlier; the main types: theft 104 cases, aggravated theft 49, beating 38, robbery with violence 36, fraud 28 (detikBali, 30 December 2025). Our advice: do not hold your phone in your hand by the road or on a bike, carry your bag on the pavement side, check the locks and the safe in your villa.
What this means for you. A police report is free of charge and takes an evening, and without it the insurer will refuse to pay and your embassy and immigration will ask questions. First the blocking, then the station, then the consulate. If you are left without cards and cash, we will change rupiah for you, message @buzz_ex.