In short. Within Indonesia, Garuda Indonesia, Citilink, Batik Air, Lion Air, Super Air Jet, Wings Air, Indonesia AirAsia, Pelita Air, Sriwijaya Air, Nam Air and TransNusa fly from Bali, all from the domestic terminal of Ngurah Rai. At check-in a foreigner shows a passport, and the desks close 30 minutes before departure. Free baggage is different for each: AirAsia has none, Lion Air and Super Air Jet 10 kg, Citilink 15 kg, Batik Air 20 kg, and Garuda from September 2026 one piece up to 23 kg. A power bank goes in the cabin only and not above 100 Wh. For a delay of more than four hours the Transport Ministry regulation gives 300,000 rupiah, and for a cancellation a transfer to another flight or a full refund.
Who flies. On 5 November 2026 the official Ngurah Rai airport website, in its airlines section, names eleven carriers on domestic routes. Phone numbers are taken from there too.
- Garuda Indonesia (GA): domestic and international terminals, +62 21 2351 9999.
- Citilink (QG): both terminals, +62 21 5088 6390.
- Batik Air (ID): both terminals, +62 811-1938-0888.
- Lion Air (JT), Super Air Jet (IU) and Wings Air (IW): domestic terminal, all three share the Lion group number +62 811-1938-0888.
- Indonesia AirAsia (QZ): both terminals, +62 821-111-0477.
- Pelita Air (IP): domestic terminal, +62 811-7110-800.
- Sriwijaya Air (SJ) and Nam Air (IN): domestic terminal, (021) 292-79-777.
- TransNusa (8B): both terminals, +62 21 631-0888.
Destinations and schedules differ by airline and change by season, so check them on the carriers' own sites: aggregators do not show all flights or all fares. The airport information service works round the clock on 172, from a mobile 0816-770-172.
Passport and check-in. There is no immigration control on a domestic flight, but you need a document. The Super Air Jet conditions of carriage require you to show the e-ticket itinerary and a photo ID issued by the state at the airport entrance and at check-in: a passport, an ID card or an Indonesian KTP. For a foreigner that is a passport, and a photo on a phone does not count. Under the same conditions, check-in for Super Air Jet domestic flights opens 2 hours before departure and closes 30 minutes before, and for international flights 45 minutes. At Citilink check-in also closes 30 minutes before departure and boarding 20 minutes before, and latecomers are not let on. Our advice: get to Ngurah Rai an hour and a half early, because security at the terminal entrance and the queue at the desks in holiday periods eat time.
Baggage. Free baggage allowances differ more than ticket prices and change several times a year. What is known at the date of checking:
- Garuda Indonesia. According to Bisnis.com of 13 July 2026 and Katadata, citing the airline, from 1 September 2026 the allowance is counted by pieces: in economy one piece up to 23 kg instead of the former 20 kg, in business two pieces of 32 kg. The official baggage page from Bali did not open for us because of the site's bot protection, so check the allowance in your own ticket.
- Citilink. On the Info Bagasi page as of 5 November 2026: for all domestic flights a promo 15 kg of checked baggage plus 7 kg of cabin baggage on A320 and A330 aircraft, and 20 kg for LinkMiles members who buy in the app or on the site while logged in. On ATR turboprops 10 kg. Cabin baggage is up to 7 kg and 56×36×23 cm, and at the desk they charge 350,000 rupiah for an extra bag in the cabin.
- Batik Air 20 kg, Lion Air and Super Air Jet 10 kg in economy; for Wings Air the allowance is shown in the e-ticket: Batik Air note of 2 April 2026.
- Indonesia AirAsia. Checked baggage is not included in the fare, cabin baggage is two bags of up to 7 kg in total. It is cheaper to add baggage in advance in the app; at the airport desk it is sold only up to 4 hours before departure, and since 13 April 2026 at the desk you can only add 3 kg of cabin baggage.
- Pelita Air, TransNusa, Sriwijaya Air and Nam Air. Their baggage pages from Bali did not open for us; the allowance is shown in the ticket when you buy: check it before paying.
If you arrived in Bali on an international flight and fly on by a domestic one, per the AirAsia note you must collect your baggage and check it in again, and this applies to other carriers with separate tickets too. Leave at least two hours between the two tickets.
Power banks and batteries. The rule is common to all Indonesian airlines, introduced by Civil Aviation Directorate circular SE 015/2018 of the Transport Ministry, which the Cabinet Secretariat summarised on 13 March 2018. Power banks and spare lithium batteries up to 100 Wh are carried without conditions, from 100 to 160 Wh only with the airline's consent and not more than two, and above 160 Wh or without a capacity marking they are not allowed on board. They can be carried only in the cabin, not in checked baggage, and charging devices from them in flight is banned. AirAsia from 1 April 2025 tightened the rules: you may not use a power bank in flight, you must keep it in the seat pocket or under the seat and not in the overhead bin, the allowed capacity is up to 100 Wh (the airline equates this to 20,000 mAh), and 100 to 160 Wh with approval at the desk. Citilink and Super Air Jet have their own power bank notes on their sites with the same thresholds. Capacity in watt-hours is usually printed on the case; if it is not, it is better to leave such a power bank at home. Citilink lists e-cigarettes among items that may not be checked in baggage.
Delay and cancellation: what you are owed. The rights of domestic passengers are written in Transport Ministry regulation PM 89/2015 on handling delays. A delay is counted as the difference between the scheduled departure time and the moment the aircraft left its stand (article 4). The categories and compensation under articles 3 and 9:
- 30–60 minutes: a soft drink.
- 61–120 minutes: a drink and a light snack.
- 121–180 minutes: a drink and a hot meal.
- 181–240 minutes: a drink, a snack and a hot meal.
- More than 240 minutes: compensation of 300,000 rupiah.
- Cancellation: transfer to the next flight or a full refund of the ticket price.
For a delay of 61 minutes or more, the passenger may choose a transfer to another flight or a full refund instead of waiting. Under article 9 the compensation must be offered by staff at station manager level themselves, and they should not wait for the passenger to apply. If the delay is more than six hours and an overnight stay is needed, the airline must provide a hotel under article 10. On a transfer to another flight, including another airline's, there should be no extra charge, and if you board a lower class the difference is returned. A refund for a ticket bought in cash is paid in cash at once, and for one paid by card it is transferred to the card within 30 calendar days.
When there is no compensation. Under articles 5 and 6 of the same regulation the airline does not pay if the cause is outside its control: weather (heavy rain, thunderstorm, storm, fog, wind above the norm), airport technical conditions (closed runway, queue for take-off and landing, works at the airport) and events such as unrest near the airport. A transfer to another flight or a refund on cancellation still apply. But a delay that is the airline's own fault, when the crew, catering or ground service is late, connecting passengers are being waited for or the aircraft is not ready, is compensated in full. Our advice: when a flight is delayed, photograph the board with the new time at once, keep your boarding pass and go to the airline desk and ask about delay compensation: "kompensasi keterlambatan". Staff also understand the word "delay".
Volcanoes and ash. Flights from and to Bali are cancelled when ash from volcanoes in Java, Flores or Agung itself gets into air corridors. Under the regulation this is a weather factor: there is no compensation, but a transfer or refund is owed. Where to check volcano status and how to read the MAGMA levels is in the guide to volcanoes. On the day of such a flight, check messages from the airline in the app and in the email you gave in the ticket.
Ferry instead of a plane. To Java and Lombok you can go with your own scooter or car: ASDP ferries from Gilimanuk and Padangbai, tickets in Ferizy, details in the guide to the Bali–Java ferry. To the Gili Islands and Nusa Penida fast boats run; the procedure and fees are in the guides to the Gili Islands and Nusa Penida.
What this means for you. Before buying, open the airline's own site: it shows the baggage allowance and the fare rules that an aggregator often does not. Take your passport in the original, put your power bank in cabin baggage and check the watt-hours on the case. Arrive an hour and a half early and keep the airline's number from the list above at hand. If a flight is delayed, remember the categories from the regulation and ask for compensation at the desk. And one thing about visas: a domestic flight to Java or Lombok does not renew your visa, and the term counts from the date you entered Indonesia. If your visa is ending, message us on Telegram @buzz_visa: we handle the application, the fee and the appointment, and you come to immigration for the photo and interview.